[ skip to content ]

More Information about this image

You Visit Tour. Webb Lion Fountain. June 1 2017. Photo David B. Hollingsworth

Customer Relations Employee of the Year Nominations Due by Nov. 1.

Nominations for the 2019 Customer Relations Employee of the Year are now open. Sponsored by Old Dominion University's Department of Human Resources, this award was established to recognize and reward the classified or hourly employee who best exemplifies the University's service standards. The customer relations employee of the year award winner will be announced at the Annual Recognition Program on Dec. 6. The award recipient will receive an engraved plaque, $500 cash, and three days of recognition leave (if classified).

Criteria for Selection
Classified and hourly employees are eligible to be nominated. Nominations should include excellence in some or all of the criteria listed below. Details and examples strengthen nominations.


Exhibits a high level of competency and respect when interacting with students, colleagues and community members. Is friendly, focused and recognizes accountability for consistently meeting the needs of those served.


Demonstrates the spirit of the ODU Code of Ethics by treating others impartially. Demonstrates integrity to students, colleagues and the community by adhering to University policies, procedures and standards of service and applies them in an equitable and just manner.


Recognizes that everyone has the right to be treated with kindness, dignity and consideration. Strives to demonstrate patience, compassion and concern toward all with whom he/she comes in contact.


Possesses the expertise necessary to provide complete and accurate information to those requiring assistance. Actively collaborates with those that have the knowledge and/or information needed to facilitate resolution.


Provides accurate, timely and solution-oriented service. Looks for ways to improve efficiency and foster an environment of open communication so that the highest standard of service is provided.


Recognizes that customers are any internal or external parties that are encountered, whenever representing the University, in an official or unofficial capacity. Fosters a sense of community, inclusion and collaboration by avoiding silos and partnering with various members of the ODU community to promote teamwork while providing a high standard of service.

Nominations can be submitted via the Customer Relations Employee of the Year nomination form. Additional documentation which supports a nomination may be submitted to Jerry Dye. Nominations and additional documentation must be received by 5 p.m. Nov. 1.

Selection Process
A Human Resources representative chairs a selection committee which includes representatives from the vice presidential areas, HACE and the winner from the previous year. The committee will review all submitted materials and meet to decide which nomination best documents the criteria for the award. Nominees and their immediate supervisors (and the nominator, if different) will be invited to the annual recognition program.

Please contact Jerry Dye at jedye@odu.edu, 683-3046 or Elle McNair at lmcnair@odu.edu, 683-3394 if you have any questions.

Related News Stories


Sam Flores of ITS is ODU’s Employee of the Month for October

He serves as the support representative for the President’s Office, Koch Hall and the Visual Arts Building, as well as the Academic Affairs area within the office. (More)


ODU Researchers’ Flood Adaptation Study Honored at International Conference

A study by two Old Dominion University researchers about the potential cost-savings of a city strategically buying houses prone to damage from severe storms was recently awarded top paper at an international engineering conference. (More)


Patient Steps Up as Spokesman for ODU Physical Therapy

Matthew Ewell, who fell about 10 stories during a climbing accident, was told initially he would never walk again. Through belief and rehabilitation, he has defied those predictions. (More)

Site Navigation

Experience Guaranteed

Enhance your college career by gaining relevant experience with the skills and knowledge needed for your future career. Discover our experiential learning opportunities.

Academic Days

Picture yourself in the classroom, speak with professors in your major, and meet current students.

Upcoming Events

From sports games to concerts and lectures, join the ODU community at a variety of campus events.