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Jacqueline Hines, director of Student Support Services, is the September Employee of the Month

Jacqueline Hines, director of Student Support Services, is Old Dominion University's September Employee of the Month

Hines has been an Old Dominion employee since November, 1998, and currently serves as director of Student Support Services in the Office of Academic Enhancement.

According to the Student Support Services (SSS) website: this is a TRIO program funded by the U.S. Department of Education which provides academic support to increase the retention and graduation rates of eligible students attending Old Dominion University. Program services and activities are designed to focus on students' learning styles and special needs to help them achieve and maintain satisfactory academic standing at the University.

Student Support Services not only helps students succeed at the undergraduate level but also encourages them to pursue graduate studies. Hines not only excels in furthering the goals and purpose of her department, but also those of the University as a whole.

Old Dominion was recently notified that this program has been funded for the next five years. This achievement is the result of the hard work and dedication of Hines and her staff who worked day and night to collect data, document student success and write the grant for the funding. In recent years, funding for grants such as these in Higher Education have become increasingly difficult to acquire.

This is not the first time that Hines has secured continued funding. According to Jaqueline's supervisor, Lisa Mayes: "above all, Jacqueline should be acknowledged for securing millions of dollars over the past 32 years in support of student and academic success. Her outstanding contribution to ODU's mission is a true success story."


The University Employee of the Month Selection Committee encourages employees to nominate their outstanding, "go the extra mile" colleagues and employees. This program is designed to acknowledge and reward employees whose accomplishments and/or demeanor exemplify excellence, quality service and commitment to ODU. Classified and AP faculty employees receive a framed certificate from the president, $175 and one day of leave. Hourly winners get $250, since they are not eligible to receive recognition leave.

Note: The selection committee needs specific examples that relate to each applicable criterion in order to select a nominee for the award. Nominations remain active for six months from date of submission and nominators may submit additional documentation to support a nominee during the active six months.

The criteria used to nominate an employee include the following:

  • An outstanding accomplishment that benefited the department/students.
  • Extraordinary service to internal and/or external customers.
  • Inspiring initiative/leadership.
  • Enthusiasm/energy given to assigned work.
  • Teamwork.
  • Exemplary efforts to nurture a climate of care, concern and civility.
  • Creative innovations to service, process or work tools.

For more information contact Tony Belk at jbelk@odu.edu or 683-3046, or visit ODU's Employee of the Month website.

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