Web Support Program
The Web Support Program (WSP) is an alliance between ODU Academic Colleges, Administrative Offices, ITS, and University Communications to develop and maintain websites that align with the mission, priorities and goals of the University.
Our goal is to assist our clients with creating and managing web content, including digital assets and directory listings, while leveraging University and industry established standards and best practices.
Assistance is available by submitting a detailed request of web-related issues to wsp@odu.edu. Questions or problems reported will be responded to as soon as possible, but no later than the end of the next working day.
Incidents Resolved
11,500+
Websites Redesigned
500+
Clients Assisted
500+
ODU Website Redesign Project
WSP is a part of the project implimentation team for the University Website Redesign Project (WRP). To learn more about this exciting project please visit the WRP website.
Visit the WRP site
Rebecka Hall
Rebecka leads the Web Support Program (WSP) at ODU. With over 13 years of web design experience, Hall is passionate about exploring innovative and creative design practices while working in the context of higher education. Rebecka received her B.F.A. in Design from ODU and has been a part of the Monarch family for over a decade. Rebecka hopes to help grow the campus culture of diversity and inclusivity both in her role as an ITS manager as well as past chair & current member of the ITS WIT Committee.
Heidi Evans
Heidi began her career as a reporter and columnist. She shifted careers, working eight years in multimedia marketing, first supporting nonprofits and later the sale of $337 million of commercial real estate. Most recently, Heidi was a web content specialist with Eastern Virginia Medical School. Heidi has a B.S. in News Editorial from the University of Colorado, Boulder.
Carole Kiger
Carole received her B.A. in Communications from Virginia Wesleyan College in 2005. She has over 10 years of experience as a public relations coordinator in higher education. In September 2016, she joined the ODU WSP team as an academic web and media specialist.
Cynthia Odom
Cynthia is a marketing communications professional with a 20-year career in the broadcast industry and non-profit environments. After attending Virginia Tech, she worked as the marketing and public relations manager at Leitch Technology Corporation. She then worked for several non-profits, most recently serving as the communications director for The Acts 2 Network. Cynthia has been an invited speaker on the topics of social media strategy, digital media and content creation.
Shannon Randol
Shannon received her B.A. in Journalism with a focus in Strategic Communications from the University of North Texas. A majority of her career has been spent in the nonprofit sector, previously working with American Red Cross. She brings over 7 years of experience in media communications and has successfully raised thousands of dollars for at-risk children’s charities.
Kevyn Barnes
With a B.A. in Broadcast Journalism from Hampton University, Kevyn brings several years of experience in media, communications and content creation to his role at ODU. He began his career in television production before migrating to digital storytelling and web content management. Previous experience includes work at traditional news outlets, institutes of higher education and charitable nonprofits.
Charles McKown
Charles received his BSBA in business analytics and marketing from Old Dominion University in December of 2021. After graduating, he worked in the private sector for the Dollar Tree Corporation, focusing his efforts on strengthening their web analytics systems. Charles hopes to empower the university to more effectively reach people with web content through a deeper understanding of our users.
Charlie Wiseman
Charlie received her B.S. in Sociology with a minor in Human Services from ODU in 2018. She has worked diligently in her career to help illuminate user stories, integrate art principles and develop innovative technical approaches to UX/UI design for several corporate and non-profit companies, including Girl Scouts of the Colonial Coast.
ACADEMIC COLLEGES | SCHOOLS
- College of Arts & Letters
- Strome College of Business
- School of Cybersecurity
- School of Data Science
- Darden College of Education & Professional Studies
- Batten College of Engineering & Technology
- College of Health Sciences
- College of Sciences
- Patricia & Douglas Perry Honors College
- School of Continuing Education
- Graduate School
- School of Nursing
ACADEMIC AFFAIRS
Office of the Vice Provost for Faculty Affairs & Strategic Initiatives
ADMINISTRATION & FINANCE
- Auxiliary Business Services
- Design & Capital Construction
- Office of Finance
- Budget Office
- Military Activities
- Procurement Services
- Emergency Management
- Facilities Management & Construction
- Information Technology Services (ITS)
- Institutional Research
- Public Safety
- Real Estate Foundation
- Space Management
STUDENT ENGAGEMENT & ENROLLMENT SERVICES
- Admissions
- Career Development Services
- Center for Major Exploration
- Counseling Services
- Dean of Students
- Educational Accessibility
- Enrollment Management
- Financial Aid
- Housing & Residence Life
- Intercultural Relations/Services for International Students
- International Admissions
- Leadership & Student Involvement
- Student Transition & Family Services
- Recreation & Wellness
- Student Conduct & Academic Integrity
- Student Health Services
- Student Engagement and Enrollment Services
- Women's Center
HUMAN RESOURCES
RESEARCH
The WSP group oversees & facilitates the Web Support Program Grovernance Committee. The purpose of this committee is to ensure the WSP team can share any relevant website-related information as well as to ensure we are aware of and have an opportunity to address any challenges clients are facing with managing their websites. Please contact Rebecka Hall if you have questions about the WSP Governance Committee.