Windows 11 Upgrade

November 6, 2023 -- Updates and changes in the latest version of Windows on ODU-managed computers. (More)

macOS Sonoma Support at ODU

September 29, 2023 -- Apple recently released their latest major operating system upgrade, macOS Sonoma. Please do not update your Mac to Ventura until we have time to evaluate its compatibility with ODU software, network and server infrastructure. (More)

LinkedIn Learning Services Ending June 30

ODU's contract with LinkedIn Learning is set to expire on June 30, and due to budgetary issues, it will not be renewed. (More)

New Google Storage Restrictions

October 2022 -- Due to Google's new storage restrictions, we have had to make a few changes to the Google services offered at ODU. (More)

macOS Ventura Support at ODU

October 25, 2022 -- Apple recently released their latest major operating system upgrade, macOS Ventura. Please do not update your Mac to Ventura until we have time to evaluate its compatibility with ODU software, network and server infrastructure. (More)

Windows 10 22H2 Support at ODU

October 25, 2022 -- Microsoft recently released their latest operating system upgrade, Windows 10, version 22H2. Please do not update your PC to Windows 10 22H2 until we have time to evaluate its compatibility with ODU software, network and server infrastructure. (More)

October is Cybersecurity Awareness Month

October 2022 -- Now is a great time to brush up on safe computing practices! (More)

Pearson Mastering student data is now deleted after one year

September 2022 -- If you use Pearson Mastering as part of your course delivery, this message is for you. (More)

Monarch Virtual Environment (MOVE): Changes to Login Procedure

August 3, 2022 -- Beginning August 21, the Monarch Virtual Environment (MOVE) will be hosted on a new platform, improving speed and reliability and providing a better overall virtual experience. (More)

Mandatory 10-Digit Dialing for Local Calls in the 757 Area Code

April 5, 2022 -- Beginning April 9, Hampton Roads is getting an additional area code, and everyone in the region (including here at ODU) will need to dial 10 digits when making local calls. (More)

ISO Advisory | Cybersecurity & Ukraine Invasion

February 28, 2022 -- With recent events in the news, questions and concerns have been raised regarding our cybersecurity risks here at ODU. (More)

Major vulnerability in log4j

December 17, 2021 -- A new critical security vulnerability known as Log4Shell (CVE-2021-4428) has been discovered that affects millions of Java applications from many different vendors and is actively being exploited by cybercriminals. The flaw is in the popular logging framework known as Apache Log4j and could lead to ransomware, data theft, or complete system take over. (More)

Google Accounts for Alumni

November 2021 -- Due to Google's new storage restrictions, we are no longer able to offer Google services (student email and Google Drive, for example) to alumni. (More)

macOS Monterey Support at ODU

October 18, 2021 -- (More)

LMS Migration: Canvas is coming to ODU classrooms

September 2021 -- (More)

Welcome Back!

August 30, 2021 -- As we return this semester, here's a reminder of some of the technology services available on campus and some technological improvements and changes. (More)

Windows 10 Upgrade to Version 21H1

August 2021 -- We need to update all ODU-managed Windows 10 computers to version 21H1. (More)

Changes to Zoom Recording Settings

August 2, 2021 -- Due to some system changes in Kaltura and the way they now publish content from Zoom, we need to implement some universal Zoom cloud recording settings for everyone at ODU. (More)

Adobe Creative Cloud Licensing Change

July 27, 2021 -- Due to some changes in Adobe products, we need to update Creative Cloud licenses to the new Adobe Creative Cloud for Business, Pro Edition. (More)

Google Drive Shared Link Update

July 15, 2021 -- A security update beginning on July 23 will change link addresses for all shared files, folders and drives. (More)

Monarch-Key Security Update

July 14, 2021 -- Older browsers will no longer be able to authenticate to Monarch-Key services. (More)

Authentication Change for Office 365

June 25, 2021 -- Over the next several weeks, we will be changing our Office 365 authentication method. You'll see several new login prompts when your account migrates to the new method. (More)

New support for Linux OS on ODU-managed computers

The ITS Desktop Support Group now supports Linux workstations here at ODU. (More)

Evaluating our Learning Management System: RFP

(More)

macOS Big Sur Support at ODU

November 2020 -- (More)

Adobe Acrobat Pro Licensing Change

Beginning in October, you'll sign in to Acrobat Pro with your MIDAS ID and password. But you'll first need to request a new license. (More)

Migrating Files from Box to Other Cloud Services

September 2020 -- Learn more about our plans to migrate Box data to OneDrive, Teams or Google Drive. (More)

September Software Updates

September 2020 -- When campus computers are patched this month, we will be deploying several software updates. (More)

Technology Help This Fall

August 2020 -- As school reopens, our helpful technicians are taking extra precautions to prevent the spread of COVID-19. (More)

Microsoft Teams is replacing Skype for Business

May 2020 -- ODU is migrating from Skype for Business to Microsoft Teams (More)

Windows 10 Upgrade to Version 1909

May 2020 -- We need to update all ODU-managed Windows 10 computers to version 1909. (More)

Make sure your computer receives critical Microsoft patches

January 2020 -- Microsoft released software updates that address several critical vulnerabilities. (More)

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Contact

Information Technology Services
4300 Engineering & Computational Sciences Building
Norfolk, VA 23529

757-683-3189 (office)

757-683-5155 (fax)

itshelp@odu.edu