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Telecommunications Work Orders

Submit a Telecommunication Work Order Request

  1. Click the Work Order Request button to open ITS Help Online, a self-service portal where you can submit your request. Sign in with your MIDAS ID and password and browse the categories for the item that most closely matches your request. (Or click on one of the categories listed here.)

    If you don't see a form that matches your needs, choose the Telecom General Request and include as much information as possible.

    Work Order in Service Now

  2. Fill out the form. Your contact information is automatically populated, but you may also be asked for:

    • Budget Code - What budget will this expense come from?
    • Budget Unit Director - Who is authorized to approve purchases on this budget code?
    • Service Information - What type of service are you requesting? A phone number?
    • Location - Where do you need this equipment or service installed or relocated?
    • Comments - Tell us anything else you feel may help us fulfill this request.

  3. Once you have completed the form, press the submit button. Review the pop-up information and click OK. You will receive an email within 24 hours confirming that the order has been created.

  4. We will evaluate your request and email an estimate to the Budget Unit Director for approval. You will receive updates as the status of your work order changes (Open, Pending BUD Authorization, Approved/Denied, Work is Completed). Orders are typically completed within 15 business days of approval.

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